(585) 402-5415
Make a Payment/Login
(585) 402-5415
Make a Payment/Login

Frequently Asked Questions



Renting & Payment

How do I rent a storage unit? You can rent a unit quickly and easily online through our website. The process involves selecting your unit size, entering your billing information, and confirming your details. Alternatively, you can call us at (585) 402-5415 for assistance.

Can I pay my bill online? Yes, our online software allows you to book and pay for your unit directly through the website. There is a "Make a Payment/Login" option available for current tenants.


Unit Sizes & Prices

What sizes of storage units are available? We offer a variety of sizes to fit different needs, including:

  • 5 x 10: $69 / month
  • 10 x 10: $95 / month
  • 10 x 15: $110 / month
  • 10 x 20: $130 / month
  • Double Doors (10 x 20 or 10 x 30): Available with access from both ends (Check availability/Waitlist).

Do you have outdoor parking for vehicles? Yes, we welcome Boats & RVs! We offer:

  • Parking (10 x 30): Outside parking space for $50 / month.
  • FP-1 (10 x 25): Front parking for $28 / month (Check availability/Waitlist).

Are there waitlists for specific units? Yes, certain high-demand units, such as the Double Door units and specific parking spots, may be on a waiting list. You can join the waitlist directly through the "Reserve Now" or "Waiting List" buttons on our website.


Facility Features & Access

What kind of access do the units have?

  • Standard Units: Drive-up access is implied by the layout of most standard storage facilities and the "Double Door" descriptions.
  • Double Door Units: These specific units allow access from both ends of the unit for easier loading and unloading.

Are the units secure? Yes, we pride ourselves on providing clean, secure, and affordable storage solutions.

Is the facility office open for visits? Our office operates By Appointment only for all days of the week (Monday through Sunday). We recommend calling ahead or booking online.


Contact Information

How do I contact customer support?

  • Phone: (585) 402-5415 (Available 24/7 for calls)

Where is the main office located? While the storage facility is in Le Roy, NY, our administrative mailing address is:

  • 90 Air Park Drive, Suite 400
  • Rochester, New York 14624